Official Role Descriptions

This page provides descriptions of the leadership roles within PFATC, and their responsibilities. If you have any further questions, reach out on the community server.

Server Manager

Server Managers oversee the day-to-day operations of the server, ensuring stability, security, and a positive experience for all members. They coordinate with other leadership roles to implement policies, manage incidents, and maintain a welcoming environment. Server Managers are responsible for monitoring server health, enforcing rules, and supporting both staff and community members.

Responsibilities

• Monitor server performance
• Enforce community guidelines and handle rule violations
• Coordinate with administrators and supervisors on server policies
• Respond to member inquiries and provide support
• Manage server roles, permissions, and access controls
• Oversee server updates, backups, and security measures
• Facilitate communication between staff and the community

Network Administrator

Network Administrators are responsible for both the technical infrastructure and the well-being of the community. They manage, maintain, and secure all technical products and network systems, while also fostering a positive and inclusive environment for members. Network Administrators serve as a bridge between technology and the community, providing support, guidance, and leadership in both areas. They coordinate with other leaders to implement improvements, resolve issues, and ensure the network meets the needs of its users.

Responsibilities

• Oversee all technical products and network infrastructure
• Manage deployment, configuration, and updates of network systems
• Monitor network performance, uptime, and security
• Troubleshoot and resolve technical issues
• Implement and maintain security protocols and data protection measures
• Coordinate with leadership on technology strategy and improvements
• Provide technical support and guidance to staff and members
• Foster a positive and inclusive community environment
• Support and mentor community members and staff
• Address community concerns and feedback related to technical or network matters
• Organise and participate in community initiatives and events

Operations Administrator

Operations Administrators are responsible for managing all operational aspects of the server. They oversee the events team, coordinate updates to the wiki, and implement changes to procedures and airspace. Operations Administrators ensure that all activities run smoothly, align with organisational goals, and meet the needs of the community. They work closely with other leadership roles to plan, execute, and improve server operations.

Responsibilities

• Oversee and coordinate the events team
• Manage and update the server wiki and documentation
• Implement and communicate procedure and airspace changes
• Plan and supervise operational activities and projects
• Ensure compliance with organisational standards and policies
• Collaborate with leadership to improve server operations
• Support staff and community members with operational needs

Events Manager

Events Managers are responsible for planning, organising, and executing events within the server. They work to create engaging and inclusive experiences for the community, coordinate event logistics, and promote participation. Events Managers collaborate with other staff to ensure events run smoothly and align with the goals of the organisation.

Responsibilities

• Plan and organise community events
• Coordinate event logistics and scheduling
• Promote events and encourage participation
• Collaborate with staff and leadership on event ideas
• Ensure events run smoothly and address issues as they arise
• Gather feedback and report on event outcomes